7.4 The passenger’s name is matched against the booking list on the mobile phone of the driver or bus station staff based on the current booking situation to determine whether there is a claim to carriage. Connections with transfers are considered as one trip. In total, there are 3 ways to get in touch with them. FlixBus has daily $15 fares from FGCU in Fort Myers to Orlando International Airport or 4953 International Drive (Premium Outlets). On other situations, I also had to call FlixBus' customer service a few times to change a booking (since changes can't be done online with discounted tickets). Berlin, Germany. Here are 8 tips for writing reviews. Delays on trips at lines of total distance, Passengers can either carry out the journey with other means of transportation or continue the journey with the delayed bus, in both cases passengers will be entitled to financial compensation. 11.5 Children shall travel at a reduced fare. Passengers are required to follow the break duration given by driving and service personnel during said breaks. The wheelchairs must be collapsible for safety reasons and without motors. The fee for special baggage is charged regardless of the length and ticket price of the route booked. If passengers choose to continue their journey with the delayed bus, they are entitled to a price refund: If the trip is delayed for more than 20 minutes, they have the right to a 50 percent refund of the ticket price. 6. Tim C. Elite 2021. FlixCompanies shall offer all passengers, particularly those departing from non-staffed bus stations, electronic information regarding cancellations or delays. 3 reviews of FlixBus "Discovered this relatively new bus service online. Your tickets - No more annoying heaps of paper. 10/27/2018. The bus station being large, it was not specified the ticket on which platform the bus is taken. Further information relating to the refund rights of passengers for bus and rail transportation may be found here. Useful 1. 181/2011. 14.1.2 Additional luggage Always in-the-know - Thanks to the app, you get all of the important trip information sent directly to your phone. long-term effects of natural catastrophes or permanent building sites) shall not entitle passengers to assert compensation claims as long as these amendments deviate only insignificantly from the originally agreed departure and arrival times, i.e. 12.4.1 Should the vehicle design or infrastructure, including bus stations and bus stops, physically prevent the boarding, exit or carriage of the disabled person or person with limited mobility in a safe and operationally feasible manner, FlixCompanies reserve the right to refuse to accept a reservation, to issue or to make available a ticket or to allow the person in question to board the vehicle. I will never use them again- please read before you consider giving them your business! 13.1.1 On some FlixBus journeys, a specific seat (aisle vs. window, row, table) can be reserved at the time of booking on our FlixBus websites, affiliate agencies and ticket offices of the FlixCompanies. Transportation by wheelchair may be refused if considerable evidence indicates that safe travel is not possible or is questionable. As a result, FlixMobility shall not assume any guarantee for the constant, uninterrupted availability of its website and technical systems. In such cases FlixBus is entitled to assign the ticket to another person in accordance with Clause 7.2. Flixbus might work as long as absolutely nothing goes wrong. Be consistent with service. Travel time is much shorter than Greyhound, which requires multiple transfers. One common complaint involves Flixbus seats. Travel time is much shorter than Greyhound, which requires multiple transfers. 13.4 Booking an extra seat We were booked on the 505 departure from Austin (downtown). Travel by train at unbeatable prices with our new. 2.1 There is an entitlement to carriage provided a contract of carriage has been entered into. if a passenger does not have in his/her possession any document or identity paper with his/her full name and photograph on it, see 10.3; if a passenger provides a document or identity paper whose information does not correspond to the information on the ticket. 10/27/2018. Please note that some of our lines may have exceptions to the luggage policy. Greyhound and Megabus will die soon. 16.4 In the event that the vehicle becomes unserviceable during the journey, FlixMobility shall offer passengers continued carriage with a substitute vehicle or carriage to a suitable waiting point from where the journey can be continued. Passengers may request to be accompanied by another person of their choice who is able to provide the assistance required by disabled individuals or those with limited mobility to compensate for the above restrictions. 13.2.1 If you do not arrive at the bus on time, you will lose your claim to the seat and carriage. The bus driver could not have cared less, nor did I receive any relevant reply from Flixbus customer service. Claims to a particular form of transport shall not be recognised.
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