To avoid double payment, the credit card info must be removed by the end of this week! Request that Koodo reverse the $7 late payment charge and that it remove the derogatory report on your credit report as it was caused by their omission. "Customer Service" is meaningless with Koodo/ TELUS. Credit reporting agencies are required by law to report the most accurate information they have available. What should I do. Koodo differs from its parent Telus by not requiring a fixed term contract. Explain the steps that you took to pay the bill and how disappointing it was that Koodo did not send you a final bill. I logged into self serve only to see my balance had ballooned to $290 (for 2 months). Koodo currently provides postpaid, prepaid, and wireless home phone services. I just purchased a new phone with Koodo. I went to koodo self serve to pay again and have my phone reconnect. If you convince a creditor to let you "pay-for-delete" then it's an ethical gray area. Just received a notice that my "15 minute callback" will be at 10 AM tomorrow. Now I am out money and koodo doesn't even have it. DONT BE LATE ON YOUR KOODO BILL OR YOU WILL PAY AND PAY AND PAY with increase credit costs if you are not 100% on time. Being a subsidiary of Telus, Koodo has been able to offer extensive coverage and a strong presence in mobile retailers. Check your credit bureau reports!! Koodo is now owned by Telus at the corporate office in BC. DON'T USE KOODO. The next payment (Dec. Bill) has been posted through my bank. Honestly, my parents lost their jobs during the pandemic so this isn't an easy bill to just pay off. Most commonly, consumers tend to contact Koodo Mobile to ask questions about: Payments and Charges, Request for Information, Account. I am.unable to remove the credit card info listed in the pre-authorized payment slot. So I decided a couple months ago to buy a SAT phone and switch to a satellite phone plan and cancel my plan with Koodo, I can now call anyone, anywhere around the globe as long as I have a clear line of sight to the sky, anyways leading up to my cancellation I decided Koodo's services were no longer needed. I know it takes 5-7 business days to receive but its been about that. Even over. Koodo does not have any term contracts to sign which is a great thing, so they’ve bucketed their plans based on if you want to take a ‘Tab’ to pay off a phone in 24 equal monthly payments or if you just want them to provide cellular service. How To Remove Negative Items From Your Credit Report After 7 Years. I WILL BE SURE TO TELL EVERYONE I CAN - NOT TO MOVE TO KOODO Basically, do I have to keep the phone for 24 months to avoid having to pay any of that Tab Bonus balance? But they've still disconnected my services. My only issue is the 180$ I paid almost 10 days ago is no where on my account. Negative items on your credit report should fall off automatically after 7-years. Reviewers write the most about Koodo Mobile Phone Service and give it 1.3 stars out of 5. I've been out of work due to covid and missed my bill. The latest complaint billing was resolved on Jan 18, 2013. The price level of this organization is high according to consumer reviews. They recently sent a text asking if I would recommend them to my friends. The option suggested in your last message does not exist in my account. Or can I upgrade my phone in a year and run two Tab Bonus balances at once. The latest review I want to cancel my service was posted on Mar 5, 2021. 25 Hour wait for actual help!! Please confirm it has been done. Koodo does not care. As soon as I received my employment insurance I paid to have my service reinstated (I missed 2 months of service payments). Koodo Mobile reviews first appeared on Complaints Board on Sep 20, 2009. 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